Responsible Gaming

Gamble responsibly

Online gambling involves risk, and outcomes are determined by chance. No strategy, system or pattern can guarantee a win. Previous results do not influence future results, and a losing run does not mean that a win is due. You should never gamble with money needed for rent, bills, food, loan repayments or other essential expenses.

Before you start, decide how much time and money you are comfortable spending. Consider gambling spending in the same way as any other leisure expense. Once your planned amount or time has been reached, stop playing. Do not increase your limits simply because you are losing, and do not chase losses by continuing to gamble in an attempt to recover money.

• Set a spending limit before you play and keep within it.
• Set a time limit and take regular breaks away from the screen.
• Only gamble with your own money and never borrow to gamble.
• Keep gambling separate from essential household and personal expenses.
• Avoid gambling when you are upset, stressed, tired or under the influence of alcohol or other substances.
• Do not treat gambling as a source of income or a way to resolve financial difficulties.
• Accept losses as the cost of entertainment and avoid trying to win them back.
• Keep your account details secure and do not allow other people to use your account.

Gambling should remain one activity among many. Make time for family, friends, work, study, exercise and other interests. If gambling is taking more time, money or attention than you intended, take a break and consider seeking independent support.

Safer gambling tools

House Of Jack Casino may provide account features designed to help players manage their gambling. Depending on the feature available to you, these may include deposit, spending or session limits, reality checks, activity information, cooling-off periods and account closure or self-exclusion options. The availability and operation of these tools may vary according to applicable requirements and account circumstances.

Limits and reminders

Use available limits before you begin playing. A limit can help you plan your entertainment spending and reduce the risk of making decisions while caught up in the moment. Where available, reminders and account activity information can help you review how long you have played and how much you have deposited or spent. Set limits based on what you can genuinely afford, rather than on what you hope to win.

Taking a break

If you feel that gambling is becoming difficult to control, consider using a cooling-off period or closing your account. A temporary break can provide space to review your habits and decide what support may be useful. During a break, do not create another account or use another person’s account to continue gambling.

Self-exclusion

Self-exclusion is a formal request to prevent or restrict access to gambling for a selected period or until further notice, where this option is available. It is intended for people who want stronger support to stop gambling. Read the relevant conditions carefully before confirming a self-exclusion request.

Self-exclusion does not remove existing financial obligations, and it should not be treated as a guarantee that all gambling activity will stop across every operator or service. If you ask House Of Jack Casino to close your account or apply a gambling restriction, you may need to verify your identity and follow the relevant process. Do not continue depositing or playing while waiting for a restriction to be processed if you are concerned about your gambling.

Recognising gambling harm

Gambling harm can affect anyone, regardless of age, income, background or previous experience. It may develop gradually, and you may not notice the change straight away. Early action can make it easier to regain control. Consider whether any of the following signs apply to you or someone close to you:

• Spending more money or time gambling than planned.
• Gambling with money set aside for bills or other commitments.
• Increasing bets or deposits to try to recover losses.
• Feeling restless, irritable or anxious when attempting to stop.
• Thinking about gambling frequently or finding it difficult to focus on other activities.
• Hiding or minimising gambling activity, losses or account transactions.
• Borrowing money, selling possessions or using credit to gamble.
• Missing work, study, family commitments or social activities because of gambling.
• Arguing with people close to you about gambling.
• Feeling shame, distress, hopelessness or loss of control after gambling.

One or more of these signs may indicate that gambling is causing harm. You do not need to wait for a crisis before asking for help. Consider stopping play, applying a restriction to your account and speaking with someone you trust. A qualified gambling counsellor can help you understand your options without judgement.

It may also help to make your finances harder to access for gambling. You could review your banking arrangements, reduce access to credit, use available bank gambling blocks or ask a trusted person to help you manage a budget. These steps are not a substitute for professional support, but they may help while you decide what to do next.

Getting help and support

If gambling is affecting you or someone close to you, support is available in Australia. You can contact a recognised gambling-help service in your state or territory, speak with a qualified counsellor or consult your GP. These services can provide confidential information, counselling, financial guidance and referrals suited to your circumstances. Support may also be available for family members and friends affected by another person’s gambling.

You can review information provided by Australian government and state or territory health services about gambling harm, counselling and self-exclusion. Choose a service that is independent and appropriate for your location. If you are unsure where to begin, a health professional can help direct you to suitable assistance.

If gambling has contributed to immediate financial difficulty, contact a free financial counselling service or a qualified financial counsellor. Avoid using new loans or credit to cover gambling losses. A financial counsellor may help you understand your options and prepare a plan for managing essential expenses.

Support from House Of Jack Casino

You can use the responsible gambling or account support options available through House Of Jack Casino to ask about limits, breaks, account closure or self-exclusion. We may ask questions to understand your request and may take steps consistent with our procedures and applicable requirements. We cannot provide personal financial, legal or medical advice, and our tools should be used alongside independent support where appropriate.

If you are under the legal gambling age, do not use this service. Parents and guardians should use appropriate device, payment and account controls to reduce the risk of minors accessing gambling services. Never share login details, payment information or access to a gambling account with another person.

If you feel at immediate risk of harming yourself or someone else, contact emergency services or a crisis support service in Australia without delay. Your safety is more important than any gambling account, balance or transaction.