Privacy Policy

Information we may collect

House Of Jack Casino may handle information that you provide directly, information created through your use of the website and information received during account, payment and verification processes. The type and amount of information collected can depend on the services you use, the information required to meet legal obligations and the choices you make when using the website.

Account and contact information

This may include your name, date of birth, residential or contact details, username, account credentials, communication preferences and other details needed to open and manage a player account. We may also keep information you provide when you contact customer support, make a complaint, ask a question or otherwise communicate with us.

Identity and verification information

To help confirm identity, age, eligibility and account ownership, we may request verification documents or related information. This can include identity documents, proof of address or information used for security and anti-fraud checks. Verification information is handled for the purposes for which it is collected and may be reviewed when account details change or activity requires additional checks.

Payment and transaction information

We may keep records relating to deposits, withdrawals, wagers, account balances, payment methods and other transactions. Payment processing may involve third-party payment providers. We may receive information needed to confirm a transaction without receiving or storing all of the sensitive payment details held by the relevant payment provider.

Device, usage and cookie information

When you use the website, we may collect technical information such as your IP address, browser type, operating system, device identifiers, language settings, pages viewed, access times and general interaction data. We may also use cookies and similar technologies to remember preferences, support website functions, improve security, understand usage and help deliver relevant communications where permitted.

How information is used

Information is used only for appropriate business, service, security and legal purposes connected with operating an online casino website. These purposes may include:

• Creating, maintaining and administering your player account.
• Processing deposits, withdrawals and other account transactions.
• Providing casino services, account features and customer support.
• Confirming your identity, age and account ownership.
• Carrying out security, anti-fraud, anti-money-laundering and responsible gambling checks where applicable.
• Detecting, investigating and preventing suspicious, unlawful or unauthorised activity.
• Communicating with you about your account, requests, security matters, service updates and important changes.
• Sending marketing communications where permitted and where you have provided the required consent or otherwise have a valid choice to receive them.
• Maintaining, testing and improving the website, systems and user experience.
• Meeting record-keeping, reporting and other legal or regulatory obligations.
• Managing disputes, complaints, risks and the enforcement of applicable terms and policies.

Where information is no longer needed for a relevant purpose, it may be deleted, anonymised or securely disposed of where appropriate. Some records must be kept for a period required by law even after an account is closed. This can apply to account, identity, transaction, security and communications records. The required retention period may vary depending on the type of information and the reason it was collected.

Marketing choices

You can choose not to receive promotional emails or similar marketing communications. Marketing messages may include an unsubscribe option, and you may also contact us to withdraw your consent. Service, security and account-related messages may still be sent where they are needed to operate your account or provide important information.

Cookies, sharing and information security

Cookies and similar technologies

Cookies are small files or similar technologies placed on a device when a website is visited. They may help remember login or display preferences, keep pages working, support security and provide information about how the website is used. Some cookies may be necessary for core functions, while others may support analytics, personalisation or marketing.

You can manage, block or delete cookies through your browser settings. If you disable certain cookies, parts of the website may not work as intended, and some preferences may not be retained. Browser settings and cookie controls can differ between devices and browsers, so you should review the options available on the device you use.

When information may be shared

Information may be shared where reasonably necessary to provide services, process transactions, verify accounts, operate technical systems, provide customer support, detect fraud or meet legal obligations. This may involve service providers such as payment processors, identity and verification providers, technology suppliers, security services, analytics providers and professional advisers.

Information may also be disclosed where required or permitted by law, to protect the website and its users, to respond to a lawful request, to investigate suspected misuse or to address a dispute. Service providers may only receive information relevant to the services they provide and may be required to protect it.

Protecting information

Reasonable technical, organisational and administrative measures may be used to protect information against unauthorised access, alteration, loss, misuse or disclosure. These measures can include access controls, account security processes, monitoring and secure handling procedures. No internet transmission or electronic storage system can be guaranteed to be completely secure, so players should use a strong, unique password and keep account credentials confidential.

Your privacy rights and requests

Depending on applicable privacy requirements, you may have rights relating to the personal information held about you. These rights can include asking for access to information, requesting correction of inaccurate or incomplete information, asking for deletion where it is no longer required or may lawfully be deleted, and withdrawing consent for marketing communications.

How to exercise your rights

To make a privacy or data request, contact support@houseofjack-casino.click. Please clearly explain what you are requesting and provide enough information for us to identify your account and understand the request. We may need to verify your identity before providing information or making changes, particularly where the request concerns account security or sensitive records.

• Access: ask what personal information is held about you and request a copy where available.
• Correction: tell us which information is inaccurate, incomplete or out of date and provide the correct details.
• Deletion: ask for your information to be removed where there is no continuing legal or operational reason to retain it.
• Marketing consent: ask to withdraw consent or stop promotional communications. You can also use an unsubscribe option included in a marketing message.

Some requests may be limited or refused where information must be retained, disclosure could affect another person, the request cannot be verified or another lawful exception applies. If information cannot be deleted immediately because it is required for legal, security, dispute or record-keeping purposes, it may be retained securely and used only for the relevant purpose.

Policy updates and questions

This Privacy Policy may be updated when services, technology, legal requirements or information-handling practices change. The current version will apply when you use the website after it has been published. Players should review this page from time to time for updates. If you have a question about this policy, your information or a privacy request, contact support@houseofjack-casino.click.