Betting Rules

General betting conditions

House Of Jack Casino provides online betting and gaming services subject to applicable laws, platform rules and the terms displayed on the website. You must be legally permitted to use online gambling services in the place where you are located. You must also meet any minimum age requirement that applies to your use of the website. We may ask you to confirm your age, identity, location or other account information before allowing you to deposit, play or withdraw.

Each player should maintain only one personal account unless we have expressly agreed otherwise. Your account must be registered in your own name, and the information provided must be accurate, complete and kept up to date. You are responsible for protecting your login details and for all activity carried out through your account. Do not share your password, payment details or account access with another person.

Bets must be placed through the approved website or application features. A wager is not accepted until it has been recorded by our systems and a confirmation, balance update or other clear indication of acceptance is shown. Entering selections into a bet slip does not, by itself, mean that a bet has been accepted. You should check the details of every wager before confirming it.

• You are responsible for selecting the correct game, market, outcome, stake and any available bet options.
• You must ensure that your account has sufficient available funds before placing a wager.
• A bet cannot normally be changed after it has been accepted, except where a specific feature or rule permits a change.
• You should retain any confirmation or transaction reference shown for your records.
• Bets placed by mistake may not be cancelled unless cancellation is expressly available under the relevant betting feature or rule.

We may refuse, restrict, suspend or cancel a wager where this is required by law, a technical issue, a risk or security concern, a breach of these rules or another legitimate operational reason. If a bet is accepted in error, or accepted after an event has started when it should not have been, the bet may be reviewed and corrected in accordance with the relevant rules.

Odds, games and settlement

The odds, prize information, game instructions and betting options displayed on the website are provided for information before a wager is confirmed. Odds may change before acceptance. The odds or terms that apply to a bet are generally those shown at the time the wager is accepted, subject to any correction, voiding or adjustment permitted by these rules.

For casino games, the outcome is determined by the game rules and the relevant random outcome process used by the platform. For event-based betting, settlement is based on the official result or source used for the relevant market. The result may not always be the same as an initial announcement, live commentary or informal report. Where a result is changed or corrected by the applicable official source, the affected market may be resettled.

Errors and interruptions

Although reasonable care is taken to keep the website and betting information accurate, errors can occur. These may include incorrect odds, descriptions, results, balances, settlement information or game displays. If a clear error affects a bet, we may correct the error, void the affected wager or settle it using the correct information, provided this is consistent with the applicable rules and law.

If your connection is interrupted, a page closes or a device loses access while you are playing, a wager may still have been accepted. Your account history or transaction record should be treated as the most reliable indication of whether a bet was placed. You should avoid repeatedly submitting the same wager after an interruption until you have checked your account.

Voided or cancelled bets

A wager may be declared void where the relevant event or market is cancelled, where a game cannot be completed or verified, where the betting conditions have been materially affected, or where a technical or administrative error makes normal settlement impossible. Unless another rule applies, the stake for a void bet is returned to the account balance, without winnings from that bet.

Different games, markets and promotional features can have additional rules. You should read the information displayed beside the relevant game or bet before confirming your wager. If a specific game rule conflicts with a general rule, the specific rule may apply to that game or market.

Payments, account balances and verification

Deposits and withdrawals are processed through the payment methods made available on the website. You may be required to use a payment method held in your own name. We may request documents or information to verify your identity, source of funds, payment method, age or location. Verification checks can be carried out before or after a deposit, wager or withdrawal.

You should review the available payment information before making a transaction. Processing times, minimum or maximum transaction amounts, fees and payment availability can vary by method and may change. Any applicable information should be displayed during the transaction process or in the relevant account section. We do not recommend depositing more than you can afford to lose.

Withdrawals may be subject to account checks and the completion of any required verification. We may delay or prevent a transaction where information is incomplete, a payment is being investigated, an account appears to be used by someone else, or there is a suspected breach of these rules. Funds must not be used for unlawful activity or deposited through a payment method that you are not authorised to use.

• Keep your account and payment information accurate and current.
• Do not attempt to deposit or withdraw funds on behalf of another person.
• Check your account balance and transaction history regularly.
• Tell us promptly if you notice an unfamiliar transaction or unauthorised account activity.
• Do not treat displayed winnings as final until the relevant wager has been settled and any required checks are complete.

If a balance, payment or settlement is shown incorrectly because of a technical or administrative error, the error may be corrected. Where funds have been credited to your account in error, you must not deliberately use or withdraw those funds. We may reverse the relevant transaction and recover an amount that was incorrectly credited.

Responsible gambling, security and complaints

Gambling should be an entertainment activity, not a way to make money or recover losses. Set a budget before you play and only gamble with money you can afford to lose. Take regular breaks, keep track of your time and spending, and avoid gambling when you are upset, tired or under the influence of alcohol or other substances.

• Set personal deposit, wager or loss limits where these tools are available.
• Use time reminders or take a break from play when you need to reset.
• Never chase losses by increasing your stakes or borrowing money to gamble.
• Do not allow another person to use your account.
• Ask for help if gambling is affecting your finances, relationships, work or wellbeing.

You can contact the website through the available support channels to ask about account restrictions, breaks, self-exclusion or other responsible gambling options. Some restrictions may take effect immediately, while others may require processing. Once a restriction is applied, you should not attempt to avoid it by creating another account or using another person’s account.

Suspension and prohibited conduct

We may suspend or close an account where there is suspected fraud, money laundering, identity misuse, collusion, manipulation, unlawful activity, use of prohibited software, or a breach of the website terms. We may also take action where a player provides false information, interferes with the service, exploits an error or attempts to avoid a responsible gambling restriction.

If you believe a wager, result, transaction or account decision is incorrect, review your account history first and then contact support through the website. Include the relevant date, game or market and any available reference, but do not send passwords or unnecessary payment information. We will review the matter using the records available to us and provide an explanation where appropriate.

These Betting Rules should be read with the website’s Privacy Policy, Terms and Conditions, Responsible Gambling information and any rules displayed for a particular game or promotion. The rules may be updated from time to time to reflect operational, legal or regulatory requirements. The version published on the website at the relevant time will generally apply, subject to any rights you may have under applicable Australian law.